Be warned that this article is more of a rant than the usual article you would read on VERSUS PLAYER. I’ve had some horrible luck with online orders in the past but this most recent one has left me frustrated.
I think of myself as a fairly rational person but this interaction with Target has left me a little confused and disappointed. Like most Nintendo Switch owners this Friday, I wanted to pick up a copy of Splatoon 2, unfortunately, due to life getting in-between me and my gaming I had to wait to pick it up. We also like a bargain here and it turns out that thanks to a post on OzBargain, I could pick up Splatoon 2 for a cheap as it gets here in Australia. All I had to do was Click and Collect according to Target and eBay, seems pretty simple, so I did.
I went onto eBay, I selected my store and I was informed that I could pick up my order as soon as Sunday 8 am. Awesome!
No, not awesome. I received an email shortly after informing that I could go to the store and pick-up my new game. That’s where the trouble starts. I could get into the details but I’ll allow this email rant below I sent to Target on Facebook explain my experience:
I’ve made an order via Target eBay Click and Collect and had it sent to the store. When making the order online I was advised it would be available for collection from 8 am on Sunday 23rd.
I arrived at the store around 12 pm and spoke to an assistant in Entertainment who told me to go to the register for pick-ups. I was advised by check-out that my item had not arrived and I need to receive another email detailing when it would get there. The item (Splatoon 2 – Nintendo Switch) was on your shelf. I was told that if I wanted it today I would need to buy it and then refund it later when the stock came in. I have no idea why.
Today I called and someone from Entertainment told me they didn’t know what was going on and to try later.
I’ve just gotten off the phone from someone at the help desk who has advised me that I still need to receive an email telling me it’s in store. I explained that it was on your shelf and couldn’t I just have one from there, she explains that I could if it was on the shelf. I told her I tried that yesterday and they said no.
She then told me that I would need to buy it first and refund later which completely contradicted what she originally said. She then told me she is transferring me somewhere else. I was transferred and the new person had no idea what I was talking about. I feel like it was too hard to deal with and she just passed me to the next person.
The woman at click and collect tried to help then gave the phone to someone else. That person (I assume entertainment again) told me they didn’t have stock.
This whole process is incredibly frustrating, nobody wants to help me and everyone just wants me off the phone. I haven’t yelled, I haven’t been unreasonable. I just want what I ordered.
At this point, I’d like to cancel my order. I contacted Target on eBay but haven’t heard back, I just want to take my business elsewhere.
The only helpful info I’ve received is that it may take 8 DAYS to arrive in store. Can someone please help me!
Please note I’ve omitted store names and representative details.
So I really just want my game but in an effort to save a few bucks I set myself up for disappointment. I could have walked into the local JB Hi-Fi or purchased it digitally for a few extra dollars and already started painting the town red.
As it stands Target won’t cancel my order and I may not get to play Splatoon 2 for another two weeks.
Have any other readers gone through a few additional steps to save a few bucks only to end up not getting what you paid for? Let me know in the comments below.
Oh and thanks for the therapy session.